How to make a complaint

1. Complete the Complaint Form. If your complaint involve more than 1 registered person / ECP, a separate form is required.
2. Item 4 should be written in a precise and accurate manner for further submission to the person / ECP being complained of.
3. Attach relevant evidence that supports your complaint.
4. Sign the form and send to :

Professional Practice Department
Board of Engineers Malaysia
17th Floor, JKR HQ Building
Jalan Sultan Salahuddin
50580 Kuala Lumpur

5. Please take note :
   • Contractual dispute does not fall under BEM jurisdiction, therefore should be solved in accordance with the terms of agreement signed / agreed by parties involved.
   • Complaint related to Local Authority should be directed to Local Authority concerned for action.
6. Complainant/ Respondent may be called at any time to assist BEM to testify on the complaint under his/her own cost.
7. Order under Section 15 of the REA will be made, if the complaint is proven after adhering to all complaint procedures.
8. For further clarification regarding complaint and complaint procedure, please contact :

Professional Practice Department at 03-26912090 or email to [email protected] / [email protected] / [email protected]